Mishkah is processing all orders within the usual processing time frames however, please expect delays with all deliveries during this time. 

Unfortunately these delays are out of our control. All express post parcels are prioritised and all couriers are aiming to meet their general delivery time frames. We appreciate the patience and understanding from our Mishkah babes. 

Please do not hesitate to contact our customer care team if you have any questions.

FREE express shipping on all ordersover $80

$10 Express shipping on all orders under $80

All packages are sent via express post. 

Express post is a next day delivery service to all major cities & metro areas. This service requires a signature upon delivery, if no one is available to sign for your package upon delivery, your package will be sent to your nearest post office for collection. Alternatively, another person at the address can sign for your package.

Outside of these area (including rural areas) you can expect to receive your package within 2-5 business days depending on your location.

You can calculate your approximate shipping time here.

Please note: www.mishkah.com.au reserves the right to change the postage charges without notice.

For more shipping information please click here.

FREE EXPRESS shipping on all international orders over $150AUD

USA & REST OF WORLD $30 express shipping on all international orders under $150AUD 

NEW ZEALAND $15 express shipping on all orders under $150AUD

All international orders placed before 11:30am AEST will be dispatched that same day. 

Orders placed after this time will be dispatched from Mishkah HQ the following business day. 

All international orders will be shipped via Australia Post or DHL. 

All customers can keep up to date with DHL delays here.

The delivery cost is a flat rate per order. All international orders require a signature upon delivery unless requested otherwise. In the event an attempted delivery is made, you will be required to organise the re-delivery of your parcel.

If you have not received your order within 4 business days of making your purchase please email us at hello@mishkah.com.au with your full name and order number. 

We will then look into your delivery immediately. Our customer care team will assist you in locating your parcel and providing an estimated time of arrival. Should we not able to provide this information straight away, we will proceed to lodge an investigation with the courier.

In most cases this means that an attempted deliver has occurred and that your parcel is waiting for your collection at your nearest pot office.

 You will be notified via SMS if your parcel has been carded to your post office- this functionality only applies to orders that have been placed with a phone number when checking out.

International customers may be required to pay taxes, duties, and/or customs charges. All charges are the responsibility of the customer and are not included in the value of your MIshkah order/shipping fee. You should contact your local customs office for specific amounts and percentages.

Mishkah cannot control and is not responsible for any duties/taxes/ return charges applied to your package. 

Please note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from Mishkah, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Mishkah. This amount will be deducted from your refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

You may return your Mishkah purchase for a Gift Voucher providing it meets the following criteria:

- UNWORN

- UNWASHED

- NO STAINS

- WITHOUT SMELL OF PERFUME/ DEODORANT

- ALL TAGS ATTACHED TO GARMENT

- NOT A SALE ITEM

Returns must be sent back within 14 days of the date you received your order. Mishkah reserves the right to deny any returns that are received outside of these conditions.

Unfortunately due to our high level stock turn over, we do not offer exchanges. Should you wish to return your purchase we'd be more than happy to issue a gift voucher (providing your return meets our returns policy guidelines). You're more than welcome to use this voucher to purchase your preferred size.

Once your return has been processed, you will be notified via the email address provided in your Mishkah order. You will receive a separate email containing your gift voucher details and how to use your gift voucher. Please ensure to check your junk & spam inboxes for all emails from Mishkah.

*All pre-order orders are in accordance with our general returns policy.

AFTERPAY RETURNS

All orders made with Afterpay are in accordance with all Mishkah return policies. Once your order has been processed, you will be issued with a gift voucher and you will continue to pay your Aferpay installments. For more information on Afterpay's terms & conditions, you can visit Afterpay's website here. For FAQ'S relating to Afterpay, please see here.

SWIM RETURNS

All swimwear must be returned with original hygiene stickers attached. Swimwear returned soiled or without hygiene stickers attached will be denied and returned back to the customer.

Click here for instructions on how to return an item.

On the slight change that you do not receive your purchase in perfect condition due to a manufactured fault or you feel that the item is significantly different from the images and description displayed online, please email us at hello@mishkah.com.au immediately before returning the item back to us with a description and image of the fault/discrepancy.

Once approved, we will then be able to cover the return postage cost and issue you with a prepaid postage slip (applicable to only Australian & New Zealand orders within 14 days of the purchase date). Please complete your returns form explaining the fault and post the item back to us.

International customers - In the event that you receive a faulty item, please contact us prior to returning the faulty item back to us with a description and image of the fault/discrepancy. If approved, you will be instructed to include the postage receipt with your returned package. Failing to include the postage receipt will unfortunately disallow us to reimburse you for the returned shipping cost. Please note, that the return shipping cost can be reimbursed only with a gift voucher for Mishkah.

If we are unable to determine/approve a manufacturing fault or if a garment is significantly different from the images and description displayed online we unfortunately will not be able to reimburse you for the return shipping cost.

In compliance with Australian Consumer Law, Mishkah is not required to provide a refund for sizing, fit or change of mind returns. For example, should you make the wrong selection, need a different size or change your mind, within compliance with consumer rights, Mishkah is not obligated to offer a refund.

If there is a major fault with the style you've purchase, we will offer to replace it where available. If we cannot replace the style, we will offer a Mishkah gift voucher order refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at the discretion of Mishkah.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Throughout this difficult time, we hope that our customers and followers are taking care of themselves, loved ones and ones around them.

Whilst monitoring all advice issued by the Australian Government and ensuring that our team at Mishkah is maintaining a high level of health and safety precautions, there are currently no interruptions to our order processing. All orders will be shipped as normal (Monday-Friday).

We will continue to keep you updated as we continue to navigate these challenging times and in the meantime if you have any questions, concerns, please don’t hesitate to contact us at hello@mishkah.com.au

We want to thank you for your continued support and hope you take care of yourselves and each other throughout this time.

Unfortunately we never have an indication as to when/if we are restocking a particular style. 

Be sure to sign up for restock notifications via the product page as well as keeping an eye on our Instagram page @mishkahfashion as we post all restock there.

Unfortunately when you add something to your cart it does not take it out of stock. 

Just so you don't miss out on your size, we suggest for you to process your order as quickly as possible.

We state the specific measurements of the model & the size the model is wearing on the product pages. 

A general Size Guide is also available here.

We're always more than happy to assist you further if you require more information please email us at hello@mishkah.com.au

Please contact hello@mishkah.com.au immediately. 

We generally process orders within 2-4 hours from purchase time (excluding weekends). Once we have processed your order we will be unable to make any changes.  

All orders (excl. Same Day delivery service - click for more details) require a signature upon delivery.

Unfortunately even if you request it, the post man is not allowed to leave our parcels without a signature. If there is not someone at the address to sign for the parcel then it will be carded to the nearest Australia Post outlet for collection.

Please ensure that your 'Current Location' setting is deactivated on your phone when placing your order, as your order can be defaulted to your current location when placing your order. If you have any further inquiries please contact us at hello@mishkah.com.au.

Unfortunately, we are not able to cancel an order after it has been completed or dispatched. If you wish to cancel your order, contact us at hello@mishkah.com.au immediately.

We process all returns as quickly as possible, however please allow up to 3 business days within peak seasons for us to process your return once we have received it. 

You will be notified once your return has been processed via the email address in your Mishkah customer account.

Once your return has been processed, you will be notified via the email address provided in your MISHKAH order. You will receive a separate email containing your Gift Voucher details and how to use your Gift Voucher. 

If you are unable to locate this email with your voucher details, please search your  junkand spam inboxes. Depending on your email security settings, this email may have gone there. If you are still unable to locate this email, please email us at hello@mishkah.com.au and we will be able to assist you. 

Once your MISHKAH order has been dispatched you will receive an automated email once the first scan on your parcel has been made by Australia Post. This email will contain your tracking information. 

If you have not received a shipping confirmation email, please check your junk and spam inboxes, as it may be there.For any further inquiries in regards to the where abouts of your order, please contact us at hello@mishkah.com.au

Unfortunately once your order has been placed, we cannot add an item or combine the contents with another order.

Please contact us at hello@mishkah.com.au and we will be more than happy to assist you.

We accept payment by credit card, debit card (Visa, Mastercard) & PayPal. Unfortunately we do not accept Amex or Diners. For our Australian customers, we offer Afterpay, Klarna, Zip and Openpay.

We endeavour to post all orders made before 1pm QLD time the same day. 

All orders made after 1pm will be shipped the following business day. 

Orders are not shipped on weekends or public holidays.

Please send your return to the following address:

MISHKAH RETURNS

Unit 3/23 Anthony Street

West End

QLD, 4101 Australia

Please see our Returns Policy for more information about what information to include with your return.

Occasionally orders are sent back to us. This can be due to an insufficient/incorrect address or if you haven't collected it from the post office. If your order is returned to us we will contact you and we are more than happy to re-send it (a re-dispatch fee may apply). 

Please check your junk and spam folder. If you are unable to locate your confirmation email please email us at hello@mishkah.com.au.

Due to an unforeseen occurrence, the item you ordered is out of stock and is no longer available. We promise these cases are rare. However, if an item in your order is unavailable, you will be contacted immediately about the cancellation. If your order contains additional items, we will NOT ship your incomplete order until we have been notified as to how you would like to be reimbursed for the unavailable product.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. 

Mishkah cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. 

Note, in rare occasions custom agents may delay delivery of some packages.By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.If you refuse a shipment from Mishkah, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Mishkah. This amount will be deducted from your refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. 

MISHKAH is true to Australian size standards. Our models wear a size 6 and 8 unless otherwise described in the Size & Fit section on the product page.

Please note that we stock various labels all of which follow the standard size chat (as shown below), however there may be slight variations in sizing when comparing labels. If a particular size is of a smaller or larger fit, we will advise in the product description.

For any inquiries about a styles sizing, fit or exact measurements, please email us at hello@mishkah.com.au we will be more than happy to assist you!