You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy and verification of your order.
You must enter the correct shipping address and shipping instructions at the time of placing your order. If you enter an incorrect address, Mishkah is not obliged to re-send the order to the correct address at our own expense.
All prices quoted on www.mishkah.com.au are in Australian Dollars (AUD) and include GST. Costs relating to international orders will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.
We reserve the right to vary the prices displayed on our website from time to time and without notice to you.
Mishkah accepts payment via credit card,debit (Visa/MasterCard) and PayPal
After you make payment for your order, we will email you an order confirmation, which confirms the details of your order.
We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not automatically store your credit card details at any time so consumer confidence and satisfaction is assured. If the customer puts forth credit card details via email, we will not store these details.
PROCESSING OF ORDERS
We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia.
You can expect to receive an automated email with your tracking details once your order has been dispatched from our office.
Within Australia: Shipping will be via Australia Post Express & Startrack.
Orders placed on a business day before 12.30pm (QLD time) are shipped that same day. We cannot guarantee delivery times, however, you should receive your delivery within 1-5 business days (depending on location).
International: We ship to all international destinations excluding French Polynesia.
International delivery times of delivery are up to 14 days. If you have not received your ordered items within this timeframe, please email us at firstname.lastname@example.org with your full name and order number and we will investigate on your behalf.
In the event that your package is required to be redispatched (due to reasons associated to customer fault) a redispatch fee will incur. This redispatch fee is subject to the weight and desitanation of the package. For more information please contact us at email@example.com
CANCELLATION OF ORDERS
Mishkah may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you immediately should this occur.
PRODUCTS MISSING FROM AN ORDER
Should a product be missing from an order when received, please contact us at firstname.lastname@example.org with your order number and the product code or product name, and we will make the appropriate investigations.
RETURN OF PRODUCTS
Any return of products to us by you will be governed in accordance with our Returns Policy. All returned international orders (faulty or otherwise goods) will be at the customers expense. Due to Mishkah's level of facilitation, reimbursement for returned shipping (faulty goods only) will only be recompensated with an online credit for the value of the returned shipping costs. Please note that shipping reimbursement will only granted providing that customer includes shipping reciept (highlighting shipping cost) with returned goods.
The laws of Queensland, Australia govern these Purchase and Shipping Terms.
Mishkah recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and we will ensure that we fulfil our obligations under that Act.
INFORMATION WE COLLECT FROM YOU
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request or collect any information from you that may disclose your:
political, religious or philosophical beliefs or affiliations;
health and sexuality;
racial or ethnic origin; or
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
PERSONAL INFORMATION VIA THE WEBSITE
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using our website easier by storing information about your preferences on our website. This allows our Website to be tailored to you for any of your return visits. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
YOUR OPTION NOT TO PROVIDE YOUR PERSONAL INFORMATION
We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However, if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits.
You may opt out of these additional communications at any time and can do so by emailing us.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information, including your e-mail address, will be used for the following primary purposes:
to process and finalise orders made via our website;
to ensure the proper functioning of our website; and
to assist Mishkah with our marketing, planning, product development and research requirements.
We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:
to ensure the proper functioning of our business and our website
to communicate promotional offers and special events to you;
where the law requires us, or authorises us to do so; or
where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 (Cth) regarding the handling of personal information.
We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.
Please note that no information transmitted over the Internet can be guaranteed to be 100% secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
UNSUBSCRIBING FROM OUR E-MAIL DATABASE
To unsubscribe from our e-mail database, please click on the unsubscribe button at the bottom of any email campaign.
ACCESSING, CORRECTING AND UPDATING YOUR INFORMATION
You have the right to access the information that you provide to us.
If you wish to access, modify or remove any personal information that you have provided to us, please contact us at email@example.com
Mishkah is committed to observing and complying with its obligations at all times under any relevant Spam legislation and regulations in any subject country.
We assure you that:
we have crafted an internal policy to educate staff and implement clear guidelines and rules in relation to the dissemination of commercial electronic messages;
you may at any time unsubscribe from any mailing list to which you have previously subscribed. If for any reason there appears to be no facility to unsubscribe from the mailing list, please send an email to (link) advising us of your wish to unsubscribe; and
we will not use address-harvesting software for any reason whatsoever.
To assist us to combat spam, we request your assistance with the following:
If you receive an unauthorised commercial message, which appears to originate from a Mishkah email address, please assume that it has been sent in error and notify us immediately on the above contact details;
Please ensure that you unsubscribe from any of the Mishkah mailing lists if you decide that you no longer wish to receive electronic commercial messages from Mishkah or its contracted third parties; and
Please notify us of any changes to your personal details or cancellation of your email address so we can update our records.
We cannot be responsible for any delays or interruptions to our website. We will use commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that our website will be available at all times or at any given time.
In relation to our website, you must not:
use our website for any activities or post or transmit via our website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
use our website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using our website or the Internet;
use our website to send unsolicited email messages;
in any way tamper with, hinder or modify our website;
knowingly transmit any viruses or other disabling features to our website or via our website; or
attempt any of the above acts or facilitate or assist another person to do any of the above acts.
The material on our website, including the software, design, text, images and graphics comprised in our website and the selection and layout of our website are owned or under license by Mishkah and protected by Australian and international laws.
Your use of our website does not grant you a licence or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on our website without the express written permission of the trade mark owner.
We own the copyright, which subsists in all creative and literary works that are displayed on our website.
You may view our website and its contents using your web browser. In visiting our website, you may make a temporary copy of the Website by means of the usual operation of your web browser only.
You must not:
reproduce or use any of the material on the Website for commercial purposes, including sale;
in any way modify the material on the Website; or
cause any of the material on the Website to be framed or embedded in another website.
In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of our website in any way except as expressly provided for by us or expressly authorised in writing by us.
In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.
THIRD PARTY LINKS
Our website may contain hyperlinks and other pointers to websites operated by third parties (“Linked Websites”). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.
We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.
By using our website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of our website by you.
Some legislation such as the Australian Consumer and Competition Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via our website which cannot be excluded, restricted or modified (your “Statutory Rights”). We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
Except for your Statutory Rights and with respect to the Website:
all material on our website is provided to you without warranties of any kind, either express or implied;
we expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;
we do not warrant that the functions contained in any material on our website or your access to our website will be uninterrupted or error free, that any defects will be corrected or that our website or the server which stores and transmits material to you are free of viruses or any other harmful components; and
we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.
To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.
You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to our website.
LIMITATION OF LIABILITY
In the case of goods supplied or offered by us:
the replacement of the goods or the supply of equivalent goods;
the repair of such goods;
the payment of the costs of replacing the goods or acquiring equivalent goods; or
the payment of the costs of having the goods repaired.
We do not make any claims that the information is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained in our website may not be legal by certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.