CORONA VIRUS UPDATE
Throughout this difficult time, we hope that our customers and followers are taking care of themselves, loved ones and ones around them.
Whilst monitoring all advice issued by the Australian Government and ensuring that our team at Mishkah is maintaining a high level of health and safety precautions, there are currently no interruptions to our order processing. All orders will be shipped as normal (Monday-Friday).
We will continue to keep you updated as we continue to navigate these challenging times and in the meantime if you have any questions or concerns, please don't hesitate to contact us at firstname.lastname@example.org
We want to thank you for your continued support and hope you take care of yourselves and each other throughout this time.
WHEN WILL A STYLE BE RESTOCKED?
Unfortunately we never have an indication as to when/if we are restocking a particular style. In the meantime, keep an eye on our Back In Stock page! We also post all restocked styles on our Instagram (@mishkahfashion) & Facebook (facebook.com/mishkahfashion) pages.
WHEN I ADD SOMETHING TO MY CART DOES IT TAKE IT OUT OF STOCK FOR ME?
Unfortunately when you add something to your cart it does not take it out of stock. Just so you don't miss out on your size, we suggest for you to process your order as quickly as possible.
WHY WASN'T MY PARCEL LEFT AT MY HOUSE WHEN I REQUESTED IT?
All orders (excl. Same Day delivery service - see Delivery Info page for details) require a signature upon delivery. Unfortunately even if you request it, the post man is not allowed to leave our parcels without a signature. If there is not someone at the address to sign for the parcel then it will be carded to the nearest Australia Post outlet for collection.
WHY WAS MY SHIPPING ADDRESS CHANGED AFTER PLACING MY ORDER?
Please ensure that your 'Current Location' setting is deactivated on your phone when placing your order, as your order can be defaulted to your current location when placing your order. If you have any further inquiries please contact us at email@example.com.
CAN I CANCEL MY ORDER WITHOUT BEING CHARGED?
Unfortunately, we are not able to cancel an order after it has been completed or dispatched. If you wish to cancel your order, contact us at firstname.lastname@example.org immediately.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We process all returns as quickly as possible, however please allow up to 3 business days within peak seasons for us to process your return once we have received it. You will be notified once your return has been processed via the email address in your Mishkah customer account.
I HAVEN’T RECEIVED MY DISPATCH CONFIRMATION?
Once your MISHKAH order has been dispatched you will receive an automated email once the first scan on your parcel has been made by Australia Post. This email will contain your tracking information. If you have not received a shipping confirmation email, please check your JUNK & SPAM inboxes, as it may be there.
For any further inquiries in regards to the where abouts of your order, please contact us at email@example.com
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT OR COMBINE TWO ORDERS?
Unfortunately once your order has been placed, we cannot add an item or combine the contents with another order.
I NEED TO CHANGE MY ADDRESS. HOW CAN I DO THAT?
Please contact firstname.lastname@example.org immediately. We generally process orders within 2-4 hours from purchase time (excluding weekends). Once we have processed your order we will be unable to make any changes.
I'M UNSURE ABOUT A SIZE OR I HAVE A QUESTION. HOW DO I FIND THIS INFORMATION?
Please see our Size Guide for general information & garment sizing. If you still have specific questions about the fit or measurements of a style, please email us at email@example.com and we'll be happy to help.
IT LOOKS LIKE MY CARD WAS CHARGED TWICE. WHY?
Your card was only charged once. What you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card. Alternatively please contact us at firstname.lastname@example.org with any further inquiries.
MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
Please contact us at email@example.com & we will be more than happy to assist you.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept payment by credit card, debit card (Visa, Mastercard) & PayPal. Unfortunately we do not accept Amex or Diners. For our Australian customers, we offer Afterpay.
WHEN WILL MY ORDER BE DISPATCHED?
We endeavor to post all orders made before 2.30pm QLD time the same day. All orders made after 2.30pm will be shipped the following business day. Orders are not shipped on weekends or public holidays.
WHERE DO I SEND MY RETURNED ORDER TO?
Please send your return to the following address:
23 Anthony Street
Please see our Returns Policy for more information about what information to include with your return.
WHAT IF MY ORDER IS RETURNED TO SENDER?
Occasionally orders are sent back to us. This can be due to an insufficient/incorrect address or if you haven't collected it from the post office.
If your order is returned to us we will contact you and we are more than happy to re-send it (a redispatch fee may apply).
WHERE IS MY ORDER CONFIRMATION?
Please check your JUNK & SPAM folder. If you are unable to locate your confirmation email please email us at firstname.lastname@example.org.
WHY WAS MY ORDER CANCELLED?
Due to an unforeseen occurrence, the item you ordered is out of stock and is no longer available. We promise these cases are rare. However, if an item in your order is unavailable, you will be contacted immediately about the cancellation. If your order contains additional items, we will NOT ship your incomplete order until we have been notified as to how you would like to be reimbursed for the unavailable product.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. Mishkah cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Mishkah, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Mishkah. This amount will be deducted from your refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
WHY HAVEN'T I RECEIVED THE AUTOMATED EMAIL WITH MY VOUCHER DETAILS?
Once your return has been processed, you will be notified via the email address provided in your MISHKAH order. You will receive a seperate email containing your Gift Voucher details and how to use your Gift Voucher. If you are unable to locate this email with your voucher details, please search your JUNK & SPAM inboxes. Depending on your email security settings, this email may have gone there. If you are unable to locate this email, please email us at email@example.com & we'll be able to assist you.