Were In This Together

Last update 23/4/2020

covid19

During this uncertainty, the safety and wellbeing of our customers, people and partners is our number one priority. We are working around the clock to ensure THE MISHKAH family – that includes  you – remain as safe as possible during this time, and have in place a number of added precautionary measures. We’ve listed these below in the hope they will answer some of your questions. 

Every day, we wake up to new headlines and are hit with constant alerts on our phones as the need to distance ourselves socially increases. It can be overwhelming, frightening even. It’s time to come together, to unite, to act responsibly and to care for those around us. To put measures in place that bring us closer than ever before – in spite of physical distance. 

We are working hard to bring you all that you expect from MISHKAH and more – so you can keep on shopping if you wish, without worry. We will continue to bring you a fresh collection of fashion stories to brighten up the days, but we will put most of our efforts into being here for each other - sharing stories from you and our team on the little things each day that are keeping us going and keeping us connected. 

We ARE closely monitoring the latest advice from the World Health Organisation (WHO), along with local and national Government bodies to review our approach as the situation in Australia evolves. 

For answers to the questions you have asked, please see below. We will keep this page updated as information is made available to us and our situation evolves.

 

Your deliveries

We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes drivers conducting contactless deliveries and ensuring they have access to hand sanitiser, using protective gloves and are adhering to hygiene precautions as advised by local government and health authorities. Click on the links for further information around additional measures our delivery partners like Australia Post, DHL, doing to keep customers safe. Click here to see what delivery methods are currently available.

Packaging and orders

Your orders are safe: our Fulfilment Centre is being cleaned more frequently and rigorously. We are following advice from the World Health Organisation and local health authorities and all our packaging staff have increased access to hand sanitisers, along with personal protective equipment where required and relevant.