HELP CENTER

HELP CENTER

Frequently Asked Questions

CORONA VIRUS UPDATE

WHEN WILL A STYLE BE RESTOCKED?

WHEN I ADD SOMETHING TO MY CART DOES IT TAKE IT OUT OF STOCK FOR ME?

I'M UNSURE ABOUT A SIZE OR I HAVE A QUESTION. HOW DO I FIND THIS INFORMATION?

I NEED TO CHANGE MY ADDRESS. HOW CAN I DO THAT?

WHY WASN'T MY PARCEL LEFT AT MY HOUSE WHEN I REQUESTED IT?

WHY WAS MY SHIPPING ADDRESS CHANGED AFTER PLACING MY ORDER?

CAN I CANCEL MY ORDER WITHOUT BEING CHARGED?

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

WHY HAVEN'T I RECEIVED THE AUTOMATED EMAIL WITH MY VOUCHER DETAILS?

I HAVEN’T RECEIVED MY DISPATCH CONFIRMATION?

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT OR COMBINE TWO ORDERS?

MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

WHEN WILL MY ORDER BE DISPATCHED?

WHERE DO I SEND MY RETURNED ORDER TO?

WHAT IF MY ORDER IS RETURNED TO SENDER?

WHERE IS MY ORDER CONFIRMATION?

WHY WAS MY ORDER CANCELLED?

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

RETURNS & EXCHANGES

GENERAL RETURNS

HOW DO I RETURN MY ORDER?

FAULTY RETURNS

REFUNDS